Job Interview (ii): Linking Words

Grammar Summary:

Part 2. (Continuation from Part 1.) The goal of the exercise is to find 'linking words and expressions'. Here the candidate gives examples of his work in his current job.


Fill in the gaps in the conversation below with the following linking words / expressions:

'actually'  -   'although'  -   'apart from'  -   'especially'  -   'in order to'  - 'in the end'  -   'now'  -   'sure'  -   'well'  -   'which means that'.
 

Linking words - Interview[Continued from Part 1: Current Job]

- [Interviewer] (1)................, you say you also deal with unpleasant job of customer complaints. How do you find that?

- [You] (2) ..................... I enjoy the challenge. (3)....................... it was difficult at first, I feel I have developed the ability to listen constructively (4)...... ............. ...... find the right solution to a problem.

- [Interviewer] Could you give me an example?

- [You] (5) ....................  Only yesterday an angry customer came into the shop. She had been waiting for 2 months for the delivery of a pair of shoes she had bought for her son's wedding.

- [Interviewer] What did you do?

Managed to sell...- [You] (6) ......................, I offered her a seat and made her a cup of coffee while I made some telephone enquiries. (7).......  ........  ........ I found out that there was an error on the computer system, so I organised to have the shoes sent to her the next day. The customer was very pleased, (8)....................... as they were just in time for the wedding.

3. The Vacancy: are you suitable?

- [Interviewer] Very good. Let's talk about the vacancy. (9).........  ........... being my deputy and handling complaints, the main responsibility is managing the sales team. Can you tell me some more about your experience so far of managing people?

- [You] Sure. In my current work I am often left in charge of the store on Tuesday and Wednesday afternoons, (10)........ ................. ........ I supervise a team of 6 people.

See answers below.


ANSWERS:


1. 'Now'

An assertive expression, used here to say: 'OK, let's get started'. 

2. 'Actually'
Used to contradict expectation. The interviewer expects the candidate to agree and say that dealing with complaints is unpleasant.

3. 'Although'

4. 'in order to'
Often better than simply 'to' if you want to separate two ideas more clearly.

5. 'Sure.'
Useful linking word, meaning 'certainly'.

6. 'Well...'
Useful word, underused by non-native speakers.

7. 'In the end'
Another very common expression. Usually better than 'at the end'.

8. 'especially'

9. 'apart from'
Again, underused but very useful.

10. '...which means that...'
Great expression if you want to persuade someone of something. Sales people use this a lot to demonstrate the benefit of a product.


John saysLinking words are important because they make your English sound more natural. When you're speaking they also help you to slow down the conversation, which means you'll make fewer grammar mistakes. The final part of this conversation (Part 3) focuses on articles.

Printable PDFs for this lesson:

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